SAP Knowledge Base Article - Preview

3236912 - SLA Calculation Not Working Properly

Symptom

The SLA Calculation is not correct. You have 2 SLAs, one set with a duration of 24 hours and the other with the duration set to 1 day. Both show different results.


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Environment

SAP Service Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

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