SAP Knowledge Base Article - Preview

3236951 - ID Field not Working for Routing Rule

Symptom

Routing Rules not working correctly for the ID field.


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Environment

SAP Service Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

Routing, Routing Rules, ID, Field, Display ID, SAP Service Cloud Version 2, SAP Service Cloud, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

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