SAP Knowledge Base Article - Public

3237239 - Some Competencies Not Displaying When Adding Custom Competency from Manage Templates - Performance Management

Symptom

When adding Custom Competency via Manage Templates, some competencies are not displaying.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Performance & Goals

Reproducing the Issue

  1. Go to Admin Center > Manage Templates > [Select the PM template] > Select the Competency section > Check Custom as Section Type.
  2. Click Show advanced options > In Custom Competency defined, click Add Another.
  3. Select a value from Category and Competency dropdown list > Some competencies are NOT displaying in the list.

         

Cause

It's a language issue. In Manage Templates, only the competencies in the same language as the form template can be populated. 

For example, when the form template language is English, only the competencies which have English label will display. The competencies which have no English label will not display in the list.  

Resolution

Please make sure that all the competencies are configured with labels of the form template language. 

You can check the form template language in Provisioning. As a customer, you do not have access to Provisioning. Please contact your Implementation Partner. If you are no longer working with an Implementation Partner, you can contact SAP Support via chat or case.

See Also

KBA 2436341 - Custom Competencies in SuccessFactors Performance Management

KBA 2086134 - Adding Competencies to a Performance Management Form

KBA 2804827 - Localized Competencies Not Displaying When Adding Custom Competency - Performance Management

Keywords

manage template, custom competency, form template, language, locale, label , KBA , LOD-SF-PM-FAM , Competencies Behaviors Families and Roles , Problem

Product

SAP SuccessFactors Performance & Goals all versions