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3237240 - Error: “Account information not recognized: Could not reach CMS ’<SystemName:CMSport>’. The CMS on machine ‘<SystemName>’ was stopped due to a critical error. (FWM 20031)” when logging in Central Management Console (CMC)

Symptom

  • Error: “Account information not recognized: Could not reach CMS ’<SystemName:CMSport>’. The CMS on machine ‘<SystemName>’ was stopped due to a critical error. (FWM 20031)” when logging in Central Management Console (CMC)

  • Error: “Failed to retrieve cluster name from the database. Reason: Database access error. Reason [Microsoft][ODBC SQL Server Driver][SQL Server] The SELECT permission was denied on the object ‘CMS_InfoObjects7’, database ‘<databasseName>’, schedma ‘<schemaName>’” when checking Central Configuration Manager (CCM) -> SIA -> Properties -> Configuration

     


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Supported MS SQL database

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

cannot logon, login, AD, Windows, Database , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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