SAP Knowledge Base Article - Public

3237301 - In Process Governance, user cannot reload PM/SWA Integration in order to delete dictionary categories in Process Manager


In Process Governance, user receives error message when trying to load Dictionary integration in Services & Connectors section.

Error message: 'Could not reload the Dictionary integration for the following reason: Establishing the connection to Process Manager failed. Please contact an admin and check the Services & Connectors section.'


Product: SAP Signavio Process Governance
Product version: SAP Signavio Process Governance 3.0

Reproducing the Issue

  1. Open Process Governance
  2. Click on the upper right hand side menu button with your name and workspace name.
  3. In the newly opened dropdown, select the Services & Connectors option.
  4. On the new page, click on the SAP Signavio Process Manager Integration tab.
  5. see the error message.



When the user email is changed on the SPG side, sometimes the connector to SPM (which also contains the auth email address) is not updated.


Please contact support by raising a ticket in the SAP for Me.


process, manager, governance, dictionary, integration, error, connector, auth, email, address, services, reload, not, establishing, connection. , KBA , BPI-SIG-PG-AM , Access Management for SAP Signavio Process Governance , BPI-SIG-PM-DIC , Dictionary for SAP Signavio Process Manager , Problem


SAP Signavio Process Governance 3.0 ; SAP Signavio Process Manager 3.0