SAP Knowledge Base Article - Public

3237676 - How to update candidate's email displayed in onboarding dashboard - Onboarding

Symptom

How to update candidate's email (username) displayed in onboarding dashboard?

Environment

SAP SuccessFactors Onboarding

Resolution

(Note: Username in Onboarding is from "primaryEmail" value in Recruiting, which is not editable in UI; only "contactEmail" is editable in Recruiting.)

  • Create support ticket to component LOD-SF-OBX and request a script to correct the email address in Recruiting.
  • (For product support) Check internal memo for script to correct the email address.

See Also

3423305 - Data Validation: "The User Name you provided is not valid. Please use the following character types: ['a' to 'z', 'A' to 'Z', '0' to '9', '-', '_', '.', '@']." - Onboarding - SAP for Me

Keywords

SAP, SuccessFactors, Onboarding, Recruiting, email, incorrect, update, user name, primary email, contact email , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem

Product

SAP SuccessFactors Onboarding all versions