SAP Knowledge Base Article - Public

3237676 - Incorrect Email Entered - Onboarding

Symptom

An incorrect email was entered by the candidate that is appearing in onboarding dashboard now.

Environment

SAP SuccessFactors Onboarding

Resolution

To change and correct the candidate email in onboarding that is coming from recruiting, it's necessary to update the email value directly in recruiting and then restart the onboarding process, this will reflect the correctly value.

Keywords

OBX, onboarding, email, incorrect email, update email, recruiting candidate, change email , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem

Product

SAP SuccessFactors Onboarding all versions