SAP Knowledge Base Article - Public

3237676 - How to update candidate's email displayed in onboarding dashboard ? - Onboarding

Symptom

How to update candidate's email (username) displayed in onboarding dashboard?

Environment

SAP SuccessFactors Onboarding

Resolution

Username in Onboarding is from "primaryEmail" value in Recruiting, which is not editable in UI; only "contactEmail" is editable in Recruiting.

  • Create support ticket to component LOD-SF-OBX and request a script to correct the email address in Recruiting.
  • (For product support) Check internal memo for script to correct the email address.
  • After the script has been successfully executed, please restart the onboarding process for the affected candidate.

See Also

3423305 - Data Validation: "The User Name you provided is not valid. Please use the following character types: ['a' to 'z', 'A' to 'Z', '0' to '9', '-', '_', '.', '@']." - Onboarding - SAP for Me

Keywords

SAP, SuccessFactors, Onboarding, Recruiting, email, incorrect, update, user name, primary email, contact email , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , How To

Product

SAP SuccessFactors Onboarding all versions