Symptom
How to update candidate's email (username) displayed in onboarding dashboard?
Environment
SAP SuccessFactors Onboarding
Resolution
Username in Onboarding is from "primaryEmail" value in Recruiting, which is not editable in UI; only "contactEmail" is editable in Recruiting.
- Create support ticket to component LOD-SF-OBX and request a script to correct the email address in Recruiting.
- (For product support) Check internal memo for script to correct the email address.
- After the script has been successfully executed, please restart the onboarding process for the affected candidate.
See Also
Keywords
SAP, SuccessFactors, Onboarding, Recruiting, email, incorrect, update, user name, primary email, contact email , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , How To
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public