3237676 - How to update candidate's email displayed in onboarding dashboard ? - Onboarding

• Candidate email (username) shown in the Onboarding dashboard is incorrect or outdated.
• The correct email is visible in Recruiting and passed via integration (for example, emailInfo.email-address), but a different email appears in Onboarding.
• The username in Onboarding is created based on an old email value and does not reflect the latest update.

• SAP SuccessFactors Onboarding
• SAP SuccessFactors Recruiting

In Recruiting, there are two different email fields:

• Primary Email – Non-editable in the standard UI, used as the technical base for username/email
• Contact Email – Editable field used for communication

When the email is updated in Recruiting:

• Only Contact Email is changed
• Primary Email remains unchanged unless corrected via backend/script

Onboarding behavior:

• Onboarding always uses Primary Email
• Username is generated from Primary Email
• If Onboarding is initiated before the email update, the old Primary Email is retained

Scenario 1: Primary Email is incorrect

• Raise a ticket under LOD-SF-OBX
• Request backend/script correction of Primary Email in Recruiting
• Restart/re-initiate Onboarding after correction

Scenario 2 – Contact Email is correct, but Onboarding shows old email

• Contact Email was updated after Onboarding initiation
• Onboarding continues using old Primary Email captured at initiation

Important:  Backend/script correction alone will not resolve this scenario once the Onboarding process is already in progress.

Action:

• Cancel the existing Onboarding process
• Purge candidate from Onboarding (if applicable)
• Re-initiate Onboarding from Recruiting
• Ensure correct email is maintained before initiation

Additional Notes

• Primary Email cannot be edited via standard UI
• Integration mapping (for example, emailInfo.email-address) does not override Primary Email
• System behavior is expected
• Any email change after Onboarding initiation requires: Backend correction (only effective after/with fresh initiation)

• KBA 3423305 - Data Validation: "The User Name you provided is not valid. Please use the following character types: ['a' to 'z', 'A' to 'Z', '0' to '9', '-', '_', '.', '@']." - Onboarding - SAP for Me
• KBA 2615360 - DRTM Master Data Purge for Inactive Users - SAP for Me

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