SAP Knowledge Base Article - Public

3237690 - Profit Center in Journal Entry of Credit Memo Is Incorrect

Symptom

The profit center in journal entry of credit memo is not retrieved per the sales unit in it.

Environment

SAP Business Bydesign

Reproducing the Issue

  1. Go to General Ledger work center and Journal Entry View.
  2. Open journal entry of credit memo and the profit center inside is XYZ (XYZ stands for the profit center ID in credit memo journal entry), not the one retrived per the sales unit in the credit memo, e.g, sales unit ABC. (ABC stands for sales unit ID in credit memo UI.)
  3. The profit center in the journal entry of warehouse confirmation of the customer return delivery in this case is the same as the one in the journal entry of credit memo, which is profit center XYZ.

Cause

The profit center is retrieved from the sales unit in sales document, for example, customer return, in this case, when it is created.

You change the sales unit later, but the profit center remains the same during posting of all the corresponding document, such as credit memo.

You can check the original profit center and changes with following steps:

  1. Go to Cost and Revenue work center and Sales Document Items view. 
  2. Select Customer Return, and select Administrative Data.
  3. Select Changes, and you can get the change of profit center from ABC to XYZ.

The changes of sales party can be also got in the change log of Customer Return:

  1. Go to Sales Orders work center and Customer Return view. 
  2. Open Customer Return and View All.
  3. Go to Changes, and you can get the changes of the sales party from ABC to XYZ. 

Resolution

You can update the profit center with the following steps:

  1. Reverse credit memo and warehoues confirmation in this case.
  2. Go to Cost and Revenue work center and Sales Document Items view. 
  3. Select customer return and select Reassign-Profit Center.
  4. Post wasehouse confirmation and credit memo again. 

Keywords

Profit Center, Sales Party, Sales Unit, Customer Return, Credit Memo, Sales Order, Customer Invoice , KBA , SRD-FIN-COR , Cost & Revenue , Problem

Product

SAP Business ByDesign all versions