SAP Knowledge Base Article - Public

3238078 - In Process Intelligence, the user receives a "java.net.UnknownHostException" error when starting the On-Prem extractor

Symptom

In Process Intelligence, the user experiences a "java.net.UnknownHostException" error.

Environment

  • SAP Signavio Process Intelligence
  • SAP Signavio Process Intelligence 3.0

Reproducing the Issue

  1. Start the On-Prem extractor on Windows using the proxy server.
  2. java.net.UnknownHostException error occurs.

Cause

The issue was caused by a known bug in previous versions of the On-Prem extractor (most recent version was 396).

Resolution

Please download the most recent version of the On-Prem extractor which includes a fix for this issue.
Note: any version post 396 includes a fix for this issue. 

Keywords

process, intelligence, on, prem, extractor, proxy, server, unknown, host, java, net, error , KBA , BPI-SIG-PI-DI , Data Import for SAP Signavio Process Intelligence , Problem

Product

SAP Signavio Process Intelligence 3.0