SAP Knowledge Base Article - Public

3238471 - [Onboarding] SAF Forms are not triggered to the external candidates

Symptom

SAF Forms are not assigned for completion of E-Signature/DocuSign. Only the TFN Forms are getting assigned.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP SuccessFactors Onboarding

Cause

  • There has been a new update the SAF Forms. At the time of completion of compliance task, the select of fund type has 4 options now as compared to 3 earlier.
  • This was recently introduced in accordance with the Australia Compliance
  • If the user choses the 4th option i.e "I don't want to choose a super fund right now (You can make your choice at any time. You may wish to create a new account with a super fund), the E-Signature/Docusign is not generated

Resolution

  • This is expected behaviour
  • The SAF Forms will only appear in the Compliance Task and not in the E-Signature/DocuSign step if the candidate opts for the 4th option. 

Keywords

SAF, Australian Compliance, TFN, Super Annuation, Compliance Signature , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , How To

Product

SAP SuccessFactors Onboarding all versions