SAP Knowledge Base Article - Public

3238558 - Email notification sent to buddy or recommended people intermittently has unresolved token values

Symptom

  • If the hiring manager updates the assigned recommended people or buddy, the email notification sent to the buddy or recommended people intermittently has token values in the email that do not resolve.
  • Recommended People email is showing the tokens instead of the value which was entered while completing the task.
  • The token is not visible, the note is not visible, the area in the email is blank

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Issue only happens when the recommend people is changed to a new person, but the token populates the value properly at the initial email sent to the original recommended person.
  • In both buddy and recommended people cases, the initial email does not populate properly as well, so not only when the recommended person or buddy is changed

    Resolution

    See Also

    SAP SuccessFactors Product Release & Road Map Information

    Keywords

    Onboarding, buddy, email, token, e-mail, mail, notification, unresolved, does not resolve, blank, recommended people, KI2205, OBX-22629 , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Known Error

    Product

    SAP SuccessFactors Onboarding all versions