- If the hiring manager updates the assigned recommended people or buddy, the email notification sent to the buddy or recommended people intermittently has token values in the email that do not resolve.
- Recommended People email is showing the tokens instead of the value which was entered while completing the task.
- The token is not visible, the note is not visible, the area in the email is blank
SAP SuccessFactors Onboarding
Reproducing the Issue
- Issue only happens when the recommend people is changed to a new person, but the token populates the value properly at the initial email sent to the original recommended person.
- In both buddy and recommended people cases, the initial email does not populate properly as well, so not only when the recommended person or buddy is changed
- This issue will be corrected in the 2H 2022 Release (b2211)
- For release timelines, please review SAP SuccessFactors Product Release & Road Map Information
Onboarding, buddy, email, token, e-mail, mail, notification, unresolved, does not resolve, blank, recommended people, KI2205, OBX-22629 , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Known Error