3238674 - Contact Column Empty In Target Group

No contacts are in the Contacts column for a Target Group (TG) where you successfully determined accounts.

SAP Cloud for Customer

1. Go to the Sales Campaigns work centre
2. Go to the Target Groups view
3. Create a Dynamic Target Group 
4. Under the 'Member Determination' facet, add 'Conditions for Accounts'
5. Save and enter the schedule as per your requirement
6. Actions -> Activate
7. Go to the Members facet, however, give the system a moment for the member determination to run (this can vary depending on the amount of results found)

Result: once members are determined you see that the 'Contacts' column is empty, despite several accounts having contactable contacts maintained (valid e-mail address, contact permission = allowed, etc.).

For Contacts to be displayed in the Contacts column of a Target Group, you need to actively determine contacts in the Target Group, too.

1. Repeat steps 1. - 3. from above
2. Also add conditions for the section 'Conditions for Account Contacts' 
3. Repeat steps 5. - 7.
4. Once members are determined, if the conditions that were set match data in the system and the contacts have contact permission = allowed/ e-mail addresses maintained, etc., contacts will now show up in the Contacts column of the Members facet in the Target Group, too. 

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