Symptom
You are trying to generate a Reminder letter for a Dunning, however the system is generating a Reminder Letter instead.
Environment
SAP Business ByDesign 2205 and higher.
Reproducing the Issue
- Go to the Receivables work center.
- Go to the Dunning view.
- Select the required Dunning.
- Click Preview > Dunning Letter.
Cause
There is no matching rule in form template selection screen for the parameter combination (Country code, Dunning and Max Dunning Level).
Hence, the default template dunning letter is being picked.
Resolution
Configure the parameter combination in the Form Template Selection view according to your requirements.
See Also
Keywords
Dunning, Reminder Letter, Dunning Letter, Not Working, Wrong Form Template, Receivables. , KBA , AP-RC-OUT , Output Management , How To
Product
SAP Business ByDesign all versions