SAP Knowledge Base Article - Public

3238831 - "Please contact your administrator. Model: <model name>" error occurs when opening SAP Digital Boardroom

Symptom

  • The following error message occurs when opening a SAP Digital Boardroom:" Please contact your administrator. Model: <model name>".
  • The related story and model can be opened without issue, but same error also occurs when creating a story based on the model.
  • From HAR file, we can see error similar to the following:" Can't read the view : TENANT_X://t.XXXXXX::[EPM], reason: Can't read the view : No view exists with the name TENANT_X:t.XXXXXX:Location_Company_XXXX".

Environment

  • SAP Analytics Cloud
  • SAP Digital Boardroom

Reproducing the Issue

  1. Log in to SAP Analytics Cloud.
  2. Open the model <model name>.
  3. Create a story based on this model.
  4. See error message "Please contact your administrator. Model: <model name> " and see below message in HAR file:" Can't read the view : TENANT_X://t.XXXXXX::[EPM], reason: Can't read the view : No view exists with the name TENANT_X:t.XXXXXX:Location_Company_XXXX".

Cause

The affected account model is geo-enriched and references a dimension which is missing the model editor, hence the model is inconsistent.

Resolution

The model can be fixed by repairing, then the issue disappears.

Keywords

SAC, Cloud-Analytics, SAP Digital Boardroom , KBA , LOD-ANA-BR , SAC Boardroom , Problem

Product

SAP Analytics Cloud 1.0