SAP Knowledge Base Article - Public

3239135 - Error GBB451 - Error on Candidates from Restricted Countries - Recruiting Management

Symptom

This article describes the error when candidates from restricted countries are sent an online offer, but this error may be encountered with other SuccessFactors products and features as well.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Candidates are getting the following error when opening any offer link from SuccessFactors.

Error GBB451. Your Login has been denied due to attempted access from a country or region in which this product or service is not available.

Note: This error may be encountered with other SuccessFactors products and features as well.

Cause

SAP products and services are not available for export, re-export, transfer, and/or use in the following countries/regions (subject to change without notice):

Crimea region / Sevastopol the so-called Donetsk People’s Republic (DNR) / Luhansk People’s Republic (LNR) 
Cuba 
Iran 
North Korea 
Syria 

Resolution

This is not a feature defect but a product limitation. The candidate or user is accessing SAP's product in a country where SAP does not allow its services. There is nothing else that can be done since it is a restriction on where SAP services are allowed. 

See Also

2104613 - Offer Letters - Recruiting Management

Keywords

Crimea region / Sevastopol the so-called Donetsk People’s Republic (DNR) / Luhansk People’s Republic (LNR), Cuba, Iran, North Korea, Syria, Restrict, Restriction, Error GBB451, Limitation, SAP, SuccessFactors, Recruiting Management, RCM, Offer, Candidate, User, Services, No Access, Error , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Recruiting all versions