SAP Knowledge Base Article - Public

3239149 - Error on people/action search when opening multiple sessions or windows

Symptom

When trying to search for an employee or action in a second window, after already having an open session, the first session gives an "OData Service query/ActionSearch Failed, Error Status: error,errorThrown" message when trying to search.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login to SF
  2. Search for an employee or action
  3. Open a new window, search for an employee or action
  4. Go back to the first window, attempt to search
  5. Error appears

Resolution

  • The behavior described is expected in relation to session management
  • If it is required to have multiple session in the same instance of browser, submit an enhancement request to have this functionality considered

See Also

2090228 - How to Submit Ideas for SAP SuccessFactors Products

Keywords

Action, search, multiple sessions, duplicate window, OData Service query, ActionSearch Failed, error thrown , KBA , LOD-SF-PLT-SRH , Search , Problem

Product

SAP SuccessFactors HXM Suite all versions