Symptom
The button to attach files/certificates is missing from Add to Learning History on External event.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Log into the system
- Go to Learning Plan
- Links
- Add to Learning History
- External Event
- Follow Process to the end
- The button to attach files / certificates is missing.
Resolution
Navigate to Learning Administration -> System Administration -> Configuration -> System Configuration -> ATTACHMENT -> and set attachmentsEnabledForEntity.LEARNING_EXTERNAL_HISTORY=true
This will enable the option to add in attachments and resolve the issue.
*If there is an approval for adding the External event to the user make sure to set the property attachmentsEnabledForEntity.LEARNING_PENDING_EXTERNAL_HISTORY=true as well from Learning Administration -> System Administration -> Configuration -> System Configuration -> ATTACHMENT.*
Keywords
attachments, certificates, external event, add to learning history, missing option, learning plan , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-EXT , Sites and External Users , Problem
Product
Attachments
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