SAP Knowledge Base Article - Public

3239407 - Image in Email notification layout is broken with large or strange size

Symptom

Image in SF Email notification layout is broken with large or strange size.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. In email configuration, insert/configure image to make it displays in email notification.
  2. However in the email received, the layout was broken at the bottom part of the whole email.

See below is an example from demo instance:

Resolution

The image is too wide. Please make sure the uploaded image's width is not over 470px in <img src>.

Regarding How to check width of the image in the email notification:

  1. Follow steps mentioned in 3236758 - How to check and provide mail sources for email notification related troubleshooting? to get the mail sources details of the email.
  2. Find tag <img src,the width is over 470px.
  3. The maximum width of image is 470px, if the width is over 470px it will cause layout issue in email user received.

See below screenshot about how to check the width:

 

See Also

3236758 - How to check and provide mail sources for email notification related troubleshooting? 

3236755 - How to check and provide mail properties for email notification related troubleshooting?

2087486 - How to enable HTML email notifications in SuccessFactors?

Keywords

mail , source, SF, SuccessFactors, notification, email, mail source , IOS, Outlook, image display, display issue, picture, width, width 470, 470, img src, INC1518373 , KBA , LOD-SF-PLT-NOT , Email Notifications , Problem

Product

SAP SuccessFactors HXM Suite all versions

Attachments

Pasted image.png