SAP Knowledge Base Article - Public

3239502 - Import Static Group Job running for very long time

Symptom

When using Import Static Group in Manage Permission Group with Full Replace option to upload the whole records at one time, in some situation we may meet the issue that the import job may last very long time without completing, and user did not receive job completion email.

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Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Manage Permission Groups
  2. Click "Import Static Groups", Import Type choose "Full Replace" to import the file

  3. The import job may last very long time without completing or user did not receive job completion email after waiting for very long time

Cause

In some situation we may meet the issue that the payload going to import could not be parsed during the import process, thus may cause this issue.

Resolution

In case meeting this issue, we suggest using Delta Import to import the data multiple times with small files.

Steps:

1. Go to Manage Permission Groups --> Import Static Groups -->Import Type choose Delta Replace

2.Download a blank CSV file for Delta Replace template, in the template put part of the records that need to be imported, use the action ‘ADD’ and upload the file.

3.Repeat the same actions again with the second part of the records, and so on until all the records get imported.

See Also

Keywords

RBP, Static Groups, Manage Permission Groups , SF, SuccessFactors, Import Static Groups , job, Full Replace, Delta Replace , KBA , LOD-SF-PLT-RBP , Role Based Permissions , Problem

Product

SAP SuccessFactors HXM Suite all versions