3239503 - Status triggered email is not being sent to additional recipients

A status triggered email has been configured to send an email to an operator, candidate or referrer when the candidate reaches the Forwarded status. In the email template a user has been added to CC based on their role on the requisition (e.g. the recruiter). The email is sending to the primary recipient (the operator, candidate or referrer) but not the user in CC.

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SAP SuccessFactors Recruiting Management

By role on the requisition, dropdown, operator, operatorTeam , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem