SAP Knowledge Base Article - Public

3239503 - Status triggered email is not being sent to additional recipients

Symptom

A status triggered email has been configured to send an email to an operator, candidate or referrer when the candidate reaches the Forwarded status. In the email template a user has been added to CC based on their role on the requisition (e.g. the recruiter). The email is sending to the primary recipient (the operator, candidate or referrer) but not the user in CC.

 

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Environment

SAP SuccessFactors Recruiting Management

Cause

The is a limitation of the system. For status triggered emails the system currently is unable to look up additional recipients based on their operator role when the candidate is in the forwarded status.

Resolution

There are a few workarounds:

  1. The email will be sent to the CC user if they have been added by Employee name or email address.
  2. Alternatively this will work if the email template is set up for any status other then the forwarded status, e.g. the default status.

If you would like to change this behavior please create an enhancement request.

See Also

2090228 - How to Submit Ideas for SAP SuccessFactors Products

Keywords

KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting 2205