3239503 - Status triggered email is not being sent to additional recipients

A status triggered email has been configured to send an email to an operator, candidate or referrer when the candidate reaches the Forwarded status. In the email template a user has been added to CC based on their role on the requisition (e.g. the recruiter). The email is sending to the primary recipient (the operator, candidate or referrer) but not the user in CC.

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SAP SuccessFactors Recruiting Management

The is a limitation of the system. For status triggered emails the system currently is unable to look up additional recipients based on their operator role when the candidate is in the forwarded status.

There are a few workarounds:

1. The email will be sent to the CC user if they have been added by Employee name or email address.
2. Alternatively this will work if the email template is set up for any status other then the forwarded status, e.g. the default status.

If you would like to change this behaviour please create an enhancement request.

Note: The Roles that appear in the "By Role on the Requisition" dropdown are hardcoded. There is no possibility available within the current product to add or remove Operator Roles from this list.

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By role on the requisition, dropdown, operator, operatorTeam , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem