A status triggered email has been configured to send an email to an operator, candidate or referrer when the candidate reaches the Forwarded status. In the email template a user has been added to CC based on their role on the requisition (e.g. the recruiter). The email is sending to the primary recipient (the operator, candidate or referrer) but not the user in CC.
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SAP SuccessFactors Recruiting Management
The is a limitation of the system. For status triggered emails the system currently is unable to look up additional recipients based on their operator role when the candidate is in the forwarded status.
There are a few workarounds:
- The email will be sent to the CC user if they have been added by Employee name or email address.
- Alternatively this will work if the email template is set up for any status other then the forwarded status, e.g. the default status.
If you would like to change this behavior please create an enhancement request.
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KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem