SAP Knowledge Base Article - Public

3239635 - "Please set one record as primary record for Email Information" - Employee Central


When adding a new employee the message "Please set one record as primary record for Email Information" appears, even without a rule triggering it:

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  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Add New Employee;
  2. Fill in the employee data and set no email as primary;
  3. Submit;
  4. Error will pop up.


The error message is related to a hard-coded validation triggered for email information, that requires at least one Email set as "Yes" or the "Is Primary" field. You can set either email type Personal/Business as primary, but at least one have to be the primary one.


Set one email as primary.

See Also

More information about email configuration can be found in the guide:

Email Information [Employee Central hris-element-id: emailInfo]


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SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions