SAP Knowledge Base Article - Preview

3239966 - How to create the perfect incident on CA-ATP component for SAP S/4HANA OnPrem

Symptom

A problem appears with advanced ATP (aATP) functionality on a SAP S4Hana On-Premise system and a help from SAP Support is required. In this case an incident (SAP Case) needs to be created on component CA-ATP on the One Support Launchpad.

There are some necessary information and details what needs to be provided in an SAP Case and there are also some steps what needs to be considered before the creation.

Following all these recommendations will reduce the processing time on SAP side and shorter time can be expected until getting the necessary information/solution from SAP.


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Environment

SAP S/4HANA all versions

Product

SAP S/4HANA all versions

Keywords

KBA , CA-ATP , Available to Promise (ATP) , How To

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