SAP Knowledge Base Article - Public

3240075 - AskHR / ECSC: Best Practices

Symptom

You wish to know what the best practices are for implementing or using AskHR / ECSC

Environment

SAP SuccessFactors Employee Central Services Center
SAP SuccessFactors AskHR

Resolution

1. In BTP, is it necessary to create a subaccount which is used only for AskHR and separated from the regular subaccounts for SAP SuccessFactors?
The usage of independent subaccounts is recommended to avoid any potential interference with any other SSO, security trust, SAP SuccessFactors authentication methods that are configured in the subaccount. Please note it is possible to have a common subaccount, this is just a general recommendation.

2. Can IAS be used in conjunction with AskHR?
No. Please review KBA 3121514 for full details on this. 

3. Are there any recommendations of the usage of AskHR in the mobile?
Yes. Please review KBA 2779483 for full details on this.

See Also

ECSC / AskHR Implementation Guide
3121514 Usage of SAP IAS with Employee Central Services Center (ECSC)
2779483 [SF MOB] Employee Central - Service Center ASK HR - Mobile FAQ

Keywords

best practice, best practices, AskHR, Ask hr, ECSC, Employee Central Services Centre, Employee Central Services Center, EC Services Center, EC Services Centre, implementation, recommendation, recommendations , KBA , LOD-SF-EC-SRV , Ask HR - Employee Central Service Center (ECSC) , LOD-SF-INT , Integrations , Problem

Product

SAP SuccessFactors HXM Suite all versions