SAP Knowledge Base Article - Public

3240077 - Journal Entry is Not Generated in a Service Confirmation Scenario


In a completed Service Confirmation scenario, you notice that the Journal Entry was not generated.


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Field Service and Repair work center.
  2. Open the Service Confirmations view.
  3. Find and Open Service Confirmation ABC (Where ABC represents the ID of the completed Service Confirmation).
  4. Click on the View All button.
  5. Navigate to the Items tab.

 You notice that the items in this Service Confirmation are of type "Spare Part - Consumable".

  1. Now, navigate to the Document Flow tab.

 You notice that there is no Journal Entry icon for this Service Confirmation.


This happens because the item type "Spare Part - Consumable" in the Service Confirmation. This item type does not generate Financial Postings so a Journal Entry will not be created.


This is the expected system behavior for this item type in a Service Confirmation.


Service Confirmation, Service Order, Journal Entry, Jornal, Spare Part, Consumable, CONS , KBA , AP-SCO-SC , Service Confirmation , How To


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