Symptom
In a completed Service Confirmation scenario, you notice that the Journal Entry was not generated.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Field Service and Repair work center.
- Open the Service Confirmations view.
- Find and Open Service Confirmation ABC (Where ABC represents the ID of the completed Service Confirmation).
- Click on the View All button.
- Navigate to the Items tab.
You notice that the items in this Service Confirmation are of type "Spare Part - Consumable".
- Now, navigate to the Document Flow tab.
You notice that there is no Journal Entry icon for this Service Confirmation.
Cause
This happens because the item type "Spare Part - Consumable" in the Service Confirmation. This item type does not generate Financial Postings so a Journal Entry will not be created.
Resolution
This is the expected system behavior for this item type in a Service Confirmation.
Keywords
Service Confirmation, Service Order, Journal Entry, Jornal, Spare Part, Consumable, CONS , KBA , AP-SCO-SC , Service Confirmation , How To