Symptom
When accessing "Enable Mobile Features" page, one of the following errors is thrown:
- Failed to fetch Mobile Settings
- Failed to check if UXR Org Chart is enabled
“Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.”
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Navigate to Enable Mobile Features page in search bar
- Error: failed to fetch mobile settings appears
Cause
Missing Permission for user: "General User Permission > Mobile Access"
Resolution
- Find affected User's Role
- Confirm if permission contains "General User Permission > Mobile Access"
- If not, then provide permission "General User Permission > Mobile Access" to the role.
Keywords
General, User, Permission, Mobile, Access, error, warning, failed, fetch, settings, mobile settings , KBA , LOD-SF-PLT-RBP , Role Based Permissions , LOD-SF-PLT-MOB , Mobile Issues , Problem
Product
SAP SuccessFactors HCM Suite all versions