SAP Knowledge Base Article - Public

3240109 - Enable Mobile Features page produces error: failed to fetch mobile settings


User receives error message when navigating to "Enable Mobile Features" page:

  • "failed to fetch mobile settings"


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Navigate to Enable Mobile Features page in search bar
  2. Error: failed to fetch mobile settings appears


Missing Permission for user: "General User Permission > Mobile Access" 


  1. Find affected User's Role
  2. Confirm if permission contains "General User Permission > Mobile Access" 
  3. If not, then provide permission "General User Permission > Mobile Access" to the role. 


General, User, Permission, Mobile, Access, error, warning, failed, fetch, settings , KBA , LOD-SF-PLT-RBP , Role Based Permissions , LOD-SF-PLT-MOB , Mobile Issues , Problem


SAP SuccessFactors HCM suite all versions