Symptom
User receives error message when navigating to "Enable Mobile Features" page:
- "failed to fetch mobile settings"
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Navigate to Enable Mobile Features page in search bar
- Error: failed to fetch mobile settings appears
Cause
Missing Permission for user: "General User Permission > Mobile Access"
Resolution
- Find affected User's Role
- Confirm if permission contains "General User Permission > Mobile Access"
- If not, then provide permission "General User Permission > Mobile Access" to the role.
Keywords
General, User, Permission, Mobile, Access, error, warning, failed, fetch, settings , KBA , LOD-SF-PLT-RBP , Role Based Permissions , LOD-SF-PLT-MOB , Mobile Issues , Problem
Product
SAP SuccessFactors HCM suite all versions