SAP Knowledge Base Article - Public

3240868 - Only Orgnizational Units and IT Systems category items should be available in Customer Journey Model?

Symptom

In Personas field in Customer Journey Modelling, it shows dictionary items from all categories available. Should it be limited to Organizational Units and IT Systems?


Resolution

We cannot predict how users use this field, therefore it's intentionally opened to all categories at the moment.


Keywords

KBA , BPI-SIG-PM-DIC , Dictionary for SAP Signavio Process Manager , How To

Product

SAP Process Collaboration Hub by Signavio all versions