SAP Knowledge Base Article - Public

3240987 - Candidate Decline eSign is not in MPH - Onboarding


Candidate who completes PDC, Additional Onb Data Collection step and declines eSign step, system restarts the process for candidate from PDC step again
However, when candidate completes the step again (after declining the eSign) candidate is not showing in MPH.


SAP SuccessFactors Onboarding


This is a known limitation and getting addressed. 



  1. To unblock the customer temporarily
  2. Navigate to the affected onboarding process in manage data
  3. Click Take Action
  4. Manually change the Recruit Status to "Ready to Recruit" or "Ready to Hire" until we fix the issue.
  5. Fix for this issue is OBX-23327


KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem


SAP SuccessFactors Onboarding 2105 ; SAP SuccessFactors Onboarding 2205 ; SAP SuccessFactors Onboarding 2211