3240987 - Candidate Decline eSign is not in MPH

Symptom

Candidate who completes PDC, Additional Onb Data Collection step and declines eSign step, system restarts the process for candidate from PDC step again
However, when candidate completes the step again (after declining the eSign) candidate is not showing in MPH.

Environment

SAP SuccessFactors Onboarding

Cause

This is a known limitation and getting addressed.

Resolution

To unblock the customer temporarily
Navigate to the affected onboarding process in manage data
Click Take Action
Manually change the Recruit Status to "Ready to Recruit" or "Ready to Hire" until we fix the issue.
Fix for this issue is OBX-23327

Keywords

KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product