SAP Knowledge Base Article - Public

3241033 - Add Items Quick Search option of Product is missing on quote page

Symptom

Under any quote, we're unable to see the "Add Items" Quick Search option beside Products under Products section as shown in the image below.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Login to CPQ
  2. Open any new or existing quote
  3. Go to Quotation tab
  4. Under Products section, beside Products, Add Items Quick Search option is missing.

Cause

'Add Item' Action under Workflow/Approvals isn't set as Primary Action.

Resolution

  1. Go to Setup
  2. Go to Workflow/Approvals
  3. Go to Actions
  4. Edit 'Add Item' action
  5. Enable the toggle switch "Primary Action"
  6. Save.

See Also

Help article: https://help.sap.com/docs/SAP_CPQ/884885f05e6b4c8082254d4d9d63f19b/825274f70944441793d446ea8b1a6941.html

Keywords

search button, Add Items action, Quick search option, Quotation tab, Products section, missing, Primary action, quotation tab, Actions , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ all versions

Attachments

4300e3f0c37635900b7f581bb0013176