SAP Knowledge Base Article - Public

3241218 - The Printings From SAP Cloud Print Manager Stopped Working Without Reason


The printings that were sent to SAP Cloud Print Manager are not working properly, no error message appears during this process.


SAP Business ByDesign 2208 and higher.

Reproducing the Issue

  1. Go to the Application and User Management work center.
  2. Then go to the Print Queues view.
  3. Select the affected Queue ID.
  4. Click Edit and go to the Processed Documents.

Notice that the printings were not sent to the system.


A possible root cause for this issue might be version of the SAP Cloud Print Manager, which is not updated.


Download and install the new version of the SAP Cloud Print Manager.


SAP Cloud Print Manager, CPM, Not Working, Printing, Not reaching the printer. , KBA , AP-RC-OUT , Output Management , How To


SAP Business ByDesign all versions