SAP Knowledge Base Article - Public

3241271 - New user gets error Provisioning failed in tenant, Could not create user

Symptom

When a user attempts to login to Signavio for the first time, and their workspace has SAML auto-provisioning enabled, the below message could be received.
The error message text is as follows: Provisioning failed in tenant, Already created objects will be rolled back, Could not create user

English:

German:

Resolution

Please contact Signavio Support, using the portal: https://launchpad.support.sap.com as the licenses may need to be modified.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Keywords

KBA , BPI-SIG-CA-SEC-SAM , SAML 2.0 for SAP Signavio , How To

Product

SAP Signavio Process Manager all versions ; Signavio Process Manager all versions

Attachments

SAML_auto-provisioning_error_DE.png
SAML_auto-provisioning_error_EN.png