SAP Knowledge Base Article - Public

3241403 - Approval Workflow gets error Get Process Manager Information Execution failed


Publishing of models is not working since some users have been removed from the workspace.  Approval workflows are not flowing through to process owners, and the high level models that are automatically published are not publishing.  Looking at the cases in the Workflow Accelerator organization, they are stalling with the error "Get Process Manager Information Execution failed".

Additional: The Approval Workflow process uses custom JavaScript and is not the process provided by Signavio (i.e. Out-of-the-Box).


Please review the Approval Workflow custom JavaScript, as it is likely that the user being used to make the connection has been deleted from the workspace.

  1. Login to the Workflow Accelerator organization.
  2. Go to the Processes, and download the custom Approval Workflow Process. The file will have the process name and extension/file type .BPMN.
  3. Open the .BPMN file in a text editor.
  4. Locate the user that is being used to login to the workspace. Use the following example JavaScript code to help find the user. Please note that in this example, a dummy username, password & tenant ID are being used.'', {
    form: {
    name: 'user@your.domain',
    password: 'password',
    tenant: 'tenant-ID',
    tokenonly: true,
  5. Determine if this user exists in the Process Manager workspace.
  6. If not, then the user will need to be re-invited to the workspace, plus, added to the Workflow organization.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


KBA , BPI-SIG-CA-AWF , Approval Workflow for SAP Signavio , How To


SAP Signavio Process Manager all versions ; Signavio Process Manager all versions