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3241640 - F2345 - Manage Usage Decisions: 'Maintain Serial Numbers' popup fails to load, error 'Unable to load the data.'


'Maintain Serial Numbers' popup does not appear in fiori app Manage Usage Decisions (F2345).


An error is displayed instead:

"Unable to load the data.

This can happen if you are not connected to the Internet, or if an underlying system or component is not available."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP S/4HANA, on-premise


SAP S/4HANA all versions


QM-FIO-IM, Verwendungsentscheid, UD, F2345 , KBA , QM-FIO-IM , Quality Inspection Fiori application , Problem

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