SAP Knowledge Base Article - Public

3241664 - JAM Content preview display is different from the actual file

Symptom

Sometimes in Jam group, the content preview of files are different with the actual file.

For example, the font style and text color in the file will be different.

Environment

SAP Jam Collaboration

Resolution

The reason causing the issue is that when we view the excel file on Jam, the file is open by the browser, not by the office software, so sometimes there will have difference in displaying.

Please download the file and check the content instead of checking file in preview mode.

See Also

2082886 - How to enable Content Administration Mode - SAP Jam

Keywords

SF , JAM, content, file, preview, successfactors, BizX SAP Jam, INC2062180 , KBA , LOD-SF-JAM-GRP , Group Issues , Problem

Product

SAP Jam Collaboration all versions