SAP Knowledge Base Article - Preview

3242137 - Tickets are not created from e-mails (occasionally) - due to spam filter


  • You have enabled and configured the e-mail channels in SAP Cloud for Service.
  • Occasionally, C4C does not create tickets via e-mails, despite the original e-mails arriving at the customer e-mail server and being forwarded to the C4C technical e-mail address. 



  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sales


SAP Cloud for Customer core applications 2208


SPAM, e-mail, Filter, Ticket, Monitor, Junk e-mail, spam report , KBA , LOD-CRM-SC-EML , Email , Problem

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