SAP Knowledge Base Article - Public

3242193 - Employee Directory Search Inconsistencies


The Location field value shows incorrect values upon every search under Employee Directory Advanced Search

*Image/data in this KBA is from SAP Internal Systems, sample data, or Demo Systems. Any resemblance to real data is purely coincidental.*



 SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Navigate using the drop-down to Company Info > Directory > Advanced Search.
  2. Select any value in the Department field > Search.
  3. The 'Location' field shows incorrect value.
  4. Click 'Back to Search'.
  5. Search the same department field > Search.
  6. The 'Location' field shows a different value.


Missing Field Criteria for the field Location added in Manage Business Configuration(BCUI).


  1. There are several associations defined from location and for these associations, the field criteria are missing.
  2. See the results for MissingFieldCriteriaCheck from Check Tool. Go to Admin Center > Employee Central Core > Association > Run Check.
  3. Therefore, no filtering is executed and could also lead to wrong results in the Directory Search. 
  4. Maintain the missing field criteria in Manage Business Configuration(BCUI) as shown in the Check tool result.
  5. Go to Directory > Advanced Search > Search for value of department , the results will be correct and no longer inconsistent.

See Also

3169863 - Employee Central Release FAQ - First Half 2022 (1H 2022)


Advanced Search, Directory, Missing Field Criteria, association, Check tool , KBA , LOD-SF-EP-DIR , Employee Directory Search , Problem


SAP SuccessFactors HXM Suite Core 2205


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