SAP Knowledge Base Article - Public

3242454 - How to generate Chrome Client Performance and Lighthouse reports for Signavio Support

Symptom

Signavio Support have asked me to provide a 'Chrome Client Performance' profile and a Lighthouse report to help diagnose my performance issue.



Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Resolution

If the Collabotation Hub software is performing poorly, then Signavio Support may ask for the following information;

  • A Chrome client performance profile (in the form of a .JSON file)
  • A .HAR file from the Network option
  • A Chrome Lighthouse performance report (also in the form of a .JSON file)

To provide this information, please;

  1. Login to the Collaboration Hub
  2. Navigate to the model that is performing poorly

Then follow the steps below.

Generating Chrome client performance profile
  1. Hover over the model, right-click, then click on the option: Inspect

    The Chrome Inspect panel will appear on the right.
  2. Click on the option: Performance
  3. Tick; Screenshots, Memory and Web Vitals
  4. Click on Settings icon
  5. Tick: Enable advanced paint instrument (slow)
  6. Close Settings (click on the Setting iconagain)
  7. Click on the Record icon

    It will turn red to show that it is recording.
  8. From the standard Chrome controls, click on the option: Reload
  9. Once the model has fully loaded, Click on the Stopbutton.
  10. Wait - Profiling takes a while... A nice chart should appear.
  11. Hover over the Profiling chart, right click, then click on the option: Save profile

  12. Save the file.
Generating the .HAR file from the Network option
  1. Click on the option: Network
  2. Hover over the table, and right-click. A menu will pop up.
  3. Choose option: Save all as HAR with content

  4. Save the file.
Generate the Chrome Lighthouse performance report
  1. Click on the Lighthouse option.
  2. A new panel will appear.
  3. For Categories, tick Performance.
  4. For Device, activate Desktop
  5. Click on the Generate report button.
  6. A pop-up windows will appear. Do NOT click on the Cancel button.
  7. After a while, the Performance summary will appear.
  8. Click on the Tools Menu on the right.
  9. Click on the option: Save as JSON

  10. Save the file.


Keywords

KBA , BPI-SIG-HUB , SAP Signavio Process Collaboration Hub , How To

Product

SAP Process Collaboration Hub by Signavio all versions

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