Symptom
Signavio Support have asked me to provide a 'Chrome Client Performance' profile and a Lighthouse report to help diagnose my performance issue.
Resolution
If the Collaboration Hub software is performing poorly, then Signavio Support may ask for the following information;
- A Chrome client performance profile (in the form of a .JSON file).
- A .HAR file from the Network option.
- A Chrome Lighthouse performance report (also in the form of a .JSON file).
To provide this information, please;
- Login to the Collaboration Hub.
- Navigate to the model that is performing poorly.
Then, follow the steps below.
Generating Chrome client performance profile
- Hover over the model, right-click, then click on the option: Inspect
The Chrome Inspect panel will appear on the right. - Click on the option: Performance
- Tick; Screenshots, Memory and Web Vitals
- Click on Settings icon.
- Tick: Enable advanced paint instrument (slow)
- Close Settings (click on the Setting icon again)
- Click on the Record icon.
It will turn red to show that it is recording. - From the standard Chrome controls, click on the option: Reload
- Once the model has fully loaded, Click on the Stop button.
- Wait - Profiling takes a while... A nice chart should appear.
- Hover over the Profiling chart, right click, then click on the option: Save profile
- Save the file.
Generating the .HAR file from the Network option.
- Click on the option: Network
- Hover over the table, and right-click. A menu will pop up.
- Choose option: Save all as HAR with content
- Save the file.
Generate the Chrome Lighthouse performance report.
- Click on the Lighthouse option.
- A new panel will appear.
- For Categories, tick Performance.
- For Device, activate Desktop.
- Click on the Generate report button.
- A pop-up windows will appear. Do NOT click on the Cancel button.
- After a while, the Performance summary will appear.
- Click on the Tools Menu on the right.
- Click on the option: Save as JSON.
- Save the file.
Keywords
KBA , BPI-SIG-HUB , SAP Signavio Process Collaboration Hub , How To
Product
SAP Process Collaboration Hub by Signavio all versions