SAP Knowledge Base Article - Public

3242660 - Field missing in "Manage Users"


  • The field "Service Date" does not appear under "Manage Users"
  • "serviceDate" is missing in "Manage Users"


SAP SuccessFactors HXM Core


"serviceDate" is a live profile field and it's not supported in Manage User page and can only be seen in Export Extended User Information


  • Custom fields can be used for storing ServiceDate
  • ServiceDate can be changed by using "Import/Export Extended User Information" or for checking the ServiceDate value
  • As serviceDate is a live profile data you can also make some changes to display/edit this data on Employee Profile page

How to add custom fields -


Via Provisioning:

Go to Provisioning > Import/Export Data Model > Export the Succession Data Model and navigate down to the block <edit-template id="sysAllUserDirectorySetting">

<edit-template id="sysVisibleUserDirectorySetting">
<label>User Directory Setting(Visible)</label>
<description>User Directory Setting(Visible)</description>
<standard-element-ref refid="custom field or standard field"/>

Step: Grant RBP (Role Base Permission)

Step: Configure People Profile

  • Go To admin Tool- Configure People Profile
  • Click on Block: Personal Information
  • Go to your Right to: Edit Block: live Profile User Information
  • Scroll down to the bottom - add field
  • Select custom field or standard field

See Also

  • 2088099 - Manage Users: Column fields missing in Manage Users page - sysVisibleUserDirectorySetting - Platform
  • 2363922 - How to create an HRIS Sync Mapping between an Employee Central field and an Employee Profile Using Userinfo Element field
  • 2088061 - Data Model: VisibleUserDirectorySetting Controlling Field Visibility - Platform
  • 2091409 - Import & Export Process for Extended User Information in SuccessFactors HXM Suite


Service Date, missing, serviceDate, Manage Users, live profile data, field, unable to view , KBA , LOD-SF-PLT-MNG , Manage user Issues , LOD-SF-PLT , Platform Foundational Capabilities , Problem


SAP SuccessFactors HXM Suite all versions