SAP Knowledge Base Article - Public

3242660 - Field missing in "Manage Users"


  • The field "Service Date" does not appear under "Manage Users"
  • "serviceDate" is missing in "Manage Users"


SAP SuccessFactors HXM Core


"serviceDate" is a live profile field and it's not supported in Manage User page and can only be seen in Export Extended User Information


  • Custom fields can be used for storing ServiceDate
  • ServiceDate can be changed by using "Import/Export Extended User Information" or for checking the ServiceDate value
  • As serviceDate is a live profile data you can also make some changes to display/edit this data on Employee Profile page

How to add custom fields -


  1. Go to Manage Business Configuration > Employee Profile > View Template > sysUserDirectorySetting > sysVisibleUserDirectorySetting > add 'custom field or standard field' and save

Via Provisioning:

  1. Go to Provisioning > Import/Export Data Model > Export the Succession Data Model and navigate down to the block <edit-template id="sysAllUserDirectorySetting">
  2. <edit-template id="sysVisibleUserDirectorySetting">
    <label>User Directory Setting(Visible)</label>
    <description>User Directory Setting(Visible)</description>
    <standard-element-ref refid="custom field or standard field"/>

Step: Grant RBP (Role Base Permission)

  1. log in to instance
  2. Open the Permission Role for user whom you like to grant access to custom field or standard field.
  3. Click on Permission
  4. Click on Employee Data and Grant permission to (Edit or view):custom field or standard field
  5. Click on Save Changes.

Step: Configure People Profile

  1. Go To admin Tool- Configure People Profile
  2. Click on Block: Personal Information
  3. Go to your Right to: Edit Block: live Profile User Information
  4. Scroll down to the bottom - add field
  5. Select custom field or standard field

See Also

2088099 - Manage Users: Column fields missing in Manage Users page - sysVisibleUserDirectorySetting - Platform

2363922 - How to create an HRIS Sync Mapping between an Employee Central field and an Employee Profile Using Userinfo Element field

2088061 - Data Model: VisibleUserDirectorySetting Controlling Field Visibility - Platform

2091409 - Import & Export Process for Extended User Information in SuccessFactors HXM Suite


Service Date, missing, serviceDate, Manage Users, live profile data, field, unable to view , KBA , LOD-SF-PLT-MNG , Manage user Issues , LOD-SF-PLT , Platform Foundational Capabilities , Problem


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