3242769 - Process Governance Script Action throws error Failed to login user with JWT token

In Process Governance we are getting error messages that our process models are not BPMN model, and we cannot start the publish workflow.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Adding code to catch the error:

.catch(error => 

{     console.log(error.message)   }

)

Showed that the error was: Failed to login user with JWT token

Resolution

1. Go to PG - Services & Connectors
2. SAP Signavio Process Manager Integration
3. Remove the User
4. Add a different Admin (re-adding the original will not resolve the issue)
5. Reload integration
6. Ensure that Active category is populated
7. remove and replace the newly assigned User with the original Admin following steps 3 to 6

KBA , BPI-SIG-PG-EDT , Process Governance Editor , How To

SAP Signavio Process Governance all versions ; Workflow Accelerator by Signavio all versions