SAP Knowledge Base Article - Public

3242769 - Process Governance Script Action throws error Failed to login user with JWT token


In Process Governance we are getting error messages that our process models are not BPMN model, and we cannot start the publish workflow.

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Adding code to catch the error:

.catch(error =>

{ console.log(error.message) }


Showed that the error was: Failed to login user with JWT token


  1. Go to PG - Services & Connectors
  2. SAP Signavio Process Manager Integration
  3. Remove the User
  4. Add a different Admin (re-adding the original will not resolve the issue)
  5. Reload integration
  6. Ensure that Active category is populated
  7. remove and replace the newly assigned User with the original Admin following steps 3 to 6


KBA , BPI-SIG-PG-EDT , Process Governance Editor , How To


SAP Signavio Process Governance all versions ; Workflow Accelerator by Signavio all versions