SAP Knowledge Base Article - Public

3242783 - Synchronize users with Workflow Accelerator not working

Symptom

I am experiencing a partial synchronization of newly added licencees for workflow accelerator being available from the central user management in workflow accelerator user management. I am again not able to find two out of the three I added just now in Workflow Accelerator.





Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Resolution

The root cause of this behavior is due to a reference of the user in the SPM DB which does not trigger the sync at the time. The way to reset this, is to run the sync again.




Keywords

KBA , BPI-SIG-CA-AWF , Approval Workflow for SAP Signavio , How To

Product

SAP Signavio Process Manager all versions ; Signavio Process Manager all versions

Attachments

synchwf.png