SAP Knowledge Base Article - Public

3242798 - I have an astronaut error in the Collaboration Hub


When I navigate in the Collaboration Hub, I receive an astronaut error

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


When you face this error, you should see a text with a session ID, a version and a timestamp.

1 - If you use Google Chrome, check if "Google Translate" is activated:

if yes you have to deactivate it, (click on the Google Translate icon, then on 3 dots at the top right and choose "Never translate this site")

2- Please check if you have an ad-blocker plugin active.

If yes, please deactivate it and try to reload the website.

3- If the first two steps do not work, please try to create a new revision for your model.

4- You can contact the support team including those details:

  • How did you face the issue? Where did you click to arrive at this error?
  • Copy/paste the text with a session ID, a version and a timestamp
  • Which browser do you use and the version


KBA , BPI-SIG-HUB , SAP Signavio Process Collaboration Hub , Known Error


SAP Process Collaboration Hub by Signavio all versions