When I add a comment and mention a user, using the @ (tag), the user is not receiving a notification to say that they have been mentioned in a comment. Can you confirm if notifications should be received for this and if so how I resolve this issue.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
You should be able to receive the notifications if you subscribed to it. You can check your preferences in your profile:
The notifications are not immediately sent, and if the mentioned user has already seen the message, they won't be notified.
KBA , BPI-SIG-PG-EDT , Process Governance Editor , How To