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3242934 - INS00013 error when upgrading BI Platform


  • Either the remote CMS cannot be reached, or the logon credentials are incorrect. INS00013' error occurs when running the update installer
  • Occurs on both a standalone and clustered environment
  • Firewall rules have been configured and anti-virus is disabled following best practices



  • SAP BusinessObjects Business Intelligence Platform 4.2 
  • SAP BusinessObjects Business Intelligence Platform 4.3


bip, bobj, boe, firewall, anti-virus, antivirus, admin, password, symbol, symbols, upgrade, update , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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