SAP Knowledge Base Article - Public

3243106 - Pop-up message "Model information cannot be found. " appears for user without access to model when accessing story in SAP Analytics Cloud after 2022 Q3

Symptom

  • Pop-up message "Model information cannot be found. " appears for user without access to model when accessing story in SAP Analytics Cloud after 2022 Q3
  • Error "You do not have the correct permissions to open that model." could be found in Chrome Console log

Environment

  • SAP Analytics Cloud, Enterprise edition 2022.15.8 (2022 Q3 release)

Reproducing the Issue

  1. Log on to SAC tenant using one Admin user A.
  2. Create one story based on one private model.
  3. Share this story to user B with BI Content Viewer role assigned.
    => Ensure that the user B doesn't have sharing access to the private model.
  4. Log out and then log on with the viewer user B.
  5. Open the shared story.
    => Message "Sorry, we couldn't access the data source. Model information cannot be found" appears in the widget (chart/table) created on the private model, which is expected.
    => Pop-up message "Model information cannot be found. " appears, which is not expected and didn't exist before upgrading to 2022 Q3.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

AP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, sharing, role, access, privilege, user, model, information, data source, not found, pop-up, warning, message , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0