SAP Knowledge Base Article - Public

3243442 - E-mails Created via Workflow Rule have Status = Open


You have created a Workflow Rule to send emails and notices the emails always have Status equal to Open.


SAP Cloud for Customer


All objects created via Workflow Rule have initial Status. This is also valid for Rules that create Activity Tasks.


This is the current expected behavior of SAP Cloud for Customer.

1.  If you are a partner: please use or the Partnerfinder.
2.  If you are a customer:

    1. Contact your Account Executive;
    2. Check the link

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.


Workflow rules ; emails ; e-mail ; mails ; created ; status ; email sent ; , KBA , LOD-CRM-WKF , Workflow , How To


SAP Cloud for Customer core applications all versions