SAP Knowledge Base Article - Public

3243541 - Service Level ID Field Displaying the UUID in Case Header


You notice that, in the Case header, the Service Level ID field displays the UUID.


SAP Service Cloud Version 2

Reproducing the Issue

  1. Navigate to Cases work center.
  2. Open any case.
  3. See the field Service Level ID in the header displays the UUID.


This is the system expected behavior.

In the SAP Service Cloud Version 2, the ID is the UUID.

The readable ID is known as the Display ID, in which, the Service Level does not have from standard.


To identify the Service Level applied to the case, you can navigate to the Details tab and see the field Service Level, under Timestamps, which will display the SLA name.


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SAP Service Cloud Version 2 all versions