SAP Knowledge Base Article - Preview

3243576 - Individual Customer Phone/Mobile number is empty after an inbound/outbound phone call is performed


  • You are using the Agent Desktop Add-On
  • For any Inbound/Outbound call placed in C4C Service cloud, a phone call activity is created under Activities > Phone call.
  • In these phone call activities, the user is unable to see the Individual Customer Phone/Mobile number displayed
  • But the phone call interaction is Captured in the Customer details under the Customer Hub > Timeline > Interactions (call)



  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sales


SAP Cloud for Customer core applications 2208


Account not attached to Phone call Activity, Agent Desktop, Account, Invidivual customer , KBA , LOD-CRM-LA , Live Activity , Problem

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