SAP Knowledge Base Article - Public

3244154 - How can I create an Incident for the SAP Signavio Support Team in the SAP ONE Support Launchpad?

Symptom

Creating Incident Cases in the SAP ONE Support Launchpad is initially very complex. Is there any guidance on how to submit these? 

Resolution

To create an incident case in SAP ONE Support Launchpad, first open SAP ONE Support Launchpad and log in. Then navigate to the bottom left of the screen, where you will find the message "Contact Us". Then click on it to select the "Written Incident" option from the dialog box.

2022-04-11_15-54-31.png

2022-04-11_15-59-44.png

You will then be asked from which account you want to create an incident case. After that, you will be asked for the system and the product name. Since SAP Signavio products do not offer remote connections from within the system, you can leave the System Access Data and System Connection fields blank.

In the System-field, select your SAP Signavio contract and in the "Product Area"-field (see below) the product the request is most likely about.

2022-04-12_11-17-27.png

2022-04-12_11-22-45.png

Only after you have selected a Signavio product, you can use the next functions. Here you fill in the fields as usual. You can select the component in two ways:

Product FunctionComponent
This function is best suited if you are not yet familiar with the SAP Signavio components by heart. Here you first select the product from a list and then the field of the component around which the query revolves.Here you explicitly select the component you want to find. In the search you can find it fastest with "BPI-SIG".

2022-04-12_11-23-58.png

2022-04-12_11-25-40.png

After that you can add attachments to the case and set the priority. Please note that compressed .zip files should always be attached in the best case. Click on "Review and Submit Case" to submit the incident case.

Keywords

KBA , BPI-SIG-CA , Cross Application Topics for SAP Signavio , How To

Product

SAP Signavio Process Manager all versions ; Signavio Process Manager all versions