SAP Knowledge Base Article - Public

3244443 - Welcome Message Card Application Error - Onboarding

Symptom

Application error while the candidate is accessing welcome message.

Error Message:

internalMessage=Could not complete action of type 
HANDLE_CARD_ACTION in section ENGAGEMENT_CARDS
errorMessage=Cannot read properties of undefined (reading 'subjectText')

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login into instance
  2. Click on Welcome Aboard card under For You Today section
  3. Error occurs

Cause

Missing permission.

Resolution

Grant the missing message task permission for the affected candidate.

Manage Permission Role > Select the affected role > Onboarding or Offboarding Object Permissions > Message Task > View/ Edit.

Keywords

For You Today, Welcome Aboard, Tile, Onboarding, OBX , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding 2205