SAP Knowledge Base Article - Public

3244499 - Work Ticket Donut Chart View Does Not Display The Labels, But The Values.


You have an issue where the Donut View is not working properly/displayed as expected for Work Tickets.

In this case, the description of the field is not returned, only the ID.


 SAP Cloud for Customer

Reproducing the Issue

  1. Log into Customer System;
  2. Go to Service WC;
  3. Go to Work Tickets;
  4. Select Donut View;
  • Here you will notice that the Donut Chart for "Service Technician", for example, does not display the description of the field, but the ID.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


The description is not returned. Therefore only the ID will be available on the Donut chart.

So, it will display descriptions only if this field is also part of the output list (meaning, only if there is a corresponding column in the resultant list for this).

Currently this is system behavior.


This is the current system expected behavior.

An alternative option may be to check the SAP Cloud for Customer Customer Influence to submit an idea:


system behavior; donut chart; ID; description; ticket view; service. , KBA , AP-RC-UIF , C4C UI Framework , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2205