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SAP Knowledge Base Article - PreviewSymptom
You notice that, while creating a Case from Customer Hub, if you open / navigate to another tab, the fields previously filled in the case creation screen are reset.
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Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
Case, Customer Hub, Tab, Reset, Fields, Value, SAP Service Cloud, SAP Service Cloud Version 2, Version 2, Create, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-AD , Agent desktop - live channels , How To
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