SAP Knowledge Base Article - Public

3244899 - Profile Completion Percentage different between Profile Header and Homepage

Symptom

The "Complete Your Profile" Card/Tile in Home page shows a percentage that is different from the one displayed in profile header.

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Proxy/Login as the affected user;
  2. In the Home Page see the "Complete Your Profile" Card/Tile;
  3. Check the Percentage displayed;
  4. Go to "Employee Profile";
  5. See that the Percentage displayed is different from the one in Home Page.

Cause

This is caused by the percentage not synced due to event mechanism in the new homepage.

Resolution

In cases like this, to refresh the homepage you may change some of the fields taken into consideration in the calculation to make the percentage change, then wait some time and refresh the homepage.

This should make the value be the same as the percentage change will trigger the event to new homepage.

See Also

  • 2449815 - People Profile Wizard: Percentage Calculation - Employee Profile
  • 2554429 - Completion wizard is not displaying correct percentage for users
  • 2628371 - How to hide/remove the "Finish Your Profile" tile on the Homepage - SuccessFactors Employee Profile
  • 2955024 - To-Do Tile Showing the Wrong Percentage Completion- Employee Profile
  • 3087773 - Supported Blocks in Complete Your Profile Wizard
  • 2932128 - Skipping Sections in Percentage Completion Wizard - SuccessFactors Employee Profile
  • 3015020 - Report on Percent Complete Feature

Keywords

Percentage Complete, Profile Complete, Percentage, Different, Difference, Header, Profile Header, Header Ribbon, Latest Home Page, Home Page , KBA , LOD-SF-EP-HED , People Profile Header Ribbon , LOD-SF-EP , People Profile (Employee Profile / PP3) , LOD-SF-PLT-LHOM , Latest Home Page , Problem

Product

SAP SuccessFactors HXM Suite all versions